Article: The Importance of Training and Continuity in Direct-to-Patient Services

By Kelly Frend

When your therapeutic product is delivered and administered to patients at home, how can you ensure that required procedures are executed consistently each time? What if a different nurse or driver is assigned to your patient?

The answer lies in the thorough training of all frontline staff who play a role in relation to Direct-to-Patient (DtP) services.

The nursing partner is responsible for all study- or program-specific training, completed on a country-by-country basis, covering all aspects of the protocol through to Good Clinical Practice (GCP).

To gauge the importance of training for your logistics partner, a thorough understanding of their role is required:

The role of the logistics partner in DtP

In addition to detailed SOPs related to temperature-controlled packing, shipping, training and DtP, additional SOPs should address issues such as:

  • Regulatory compliance for DtP including GxP (Good Practice) adherence
  • Patient confidentiality (dispatch, blinding of documentation, invoicing and related requirements)
  • Driver communications with patients and nurses
  • Packaging and labelling
  • Identification of recipients
  • Data retention and destruction
  • Contingency planning
  • Protocol support

Service excellence is only as good as the weakest link. Continuous training and thorough SOPs eliminates any weak links and should be a priority when implementing DtP services.

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Find out more about the other critical considerations when implementing DtP services

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About the Author

Kelly Frend

Specialty Services Manager
World Courier
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