Kelly Frend is Specialty Services Manager and Subject Matter Expert for Direct-to-Patient and Cell and Gene Therapy at World Courier. Kelly has nearly 14 years of experience within the specialty transport and logistics industry. At World Courier, Kelly is a subject matter expert in temperature-controlled logistics, with a deep knowledge of Direct-to-Patient and Cell and Gene Therapy supply chains. She is responsible for leading the WEMEA region by overseeing all specialty service offerings within this area. She maintains a thorough understanding of the regulatory landscape and drives improvement initiatives that ensure all customers receive the highest level of service at all times.