Frequently asked questions

A comprehensive list of our most asked questions from our customers

1. When can I gain access to the temperature readings for my shipment?

A temperature report will be sent to you within 24 hours of your delivery (assuming the temperature recorder has been handed back to the driver at the end of the delivery). If you have enquiry about a temperature report, please call your local Customer Service Team and have the following information available: Job Number and Account Number. 

2. How do I open a new account with World Courier?

To open an account with World Courier you can;

3. What time can this item be delivered to a location of my choosing?

To enquire about a shipment delivery timeframe, please call your local Customer Service Team and have the following information ready when you call: account number, pick up city, destination city, items to be shipped, weight, is there dry ice? is it a dangerous goods shipment? estimated pick up time.

4. What is the latest pickup time if I need to have an item delivered to a set location by a set time?

To enquire about possible shipment delivery timings, please call your local Customer Service Team and have the following information ready when you call: account number, pick up city, destination city, items to be shipped, weight, is there dry ice? is it a dangerous goods shipment? estimated pick up time, desired delivery time.

5. How do I request a quotation for a shipment?

To enquire about a shipment quotation, please call your local Customer Service Team and have the following information ready when you call: account number, pick up city, destination city, items to be shipped, weight, is there dry ice? is it a dangerous goods shipment? if any packaging/temp recorder supplies is required, estimated pick up time, desired delivery time.  

6. What are the packaging requirements for my shipment?

Packaging requirements are dependent upon the shipment, please contact your local Customer Service Team who will be able to talk you through the options available. Please have the following information ready when you call: items to be shipped, weight, is there dry ice? is it a dangerous goods shipment? if any packaging/temp recorder supplies are required.

7. What is the status of my shipment?

Please use the Customer portal to track the status of your shipment. For more comprehensive tracking, log in with your email address and password. If your enquiry is about a late pick up or delivery, please contact your local Customer Service Team and have the following information ready: World Courier house way bill number (tracking number), job number, account number. 

8. Can I change the pick up time of my shipment? Can I change the delivery location of my shipment?

To enquire about changing a specific job that is already in transit, please call your local Customer Service Team and have the following information ready when you call: Job number, and details of desired change. 

9. Can World Courier act as a broker or importer of record (IOR)? 

In certain countries, World Courier is able to act as a Broker or Importer of Record (IoR). To confirm if we are able to act as Broker or IoR for your shipment please contact your local Customer Service Team who can verify the locations for you and can also confirm who will be responsible for clearance.

10. Can World Courier handle my dangerous goods forms and packaging for me? 

World Courier is able to handle dangerous good shipments. Customers are required to complete any dangerous good forms and provide UNSPEC packaging. World Courier will provide any outer packaging necessary for the shipment.

11. What are the permit requirements for fisheries and wildlife shipments? 

Customers are responsible for applying for all fishery and wildlife permits. These will need to be obtained at least 48hours prior to export and added to your shipment details.

12. How do I to start a new order request for a shipment?

To start a new order request for a shipment, please call your local Customer Service Team and have the following information ready when you call: account number, pick up city, destination city, items to be shipped, weight, is there dry ice? is it a dangerous goods shipment? if any packaging/temp recorder supplies is required, estimated pick up time, desired delivery time.

13. Are there any additional shipment charges for national holidays and weekends?

To enquire about a shipment quotation, please contact your local Customer Service Team and have the following information ready when you call: account number, pick up city, destination city, items to be shipped, weight, is there dry ice? is it a dangerous goods shipment? if any packaging/temp recorder supplies is required, estimated pick up time, desired delivery time. 

14. How do I gain access to the Customer Portal?

If you do not yet have access to the World Courier Customer Portal please contact your local Customer Service Team who will be able to arrange this for you.

15. What can I access via the Customer Portal?

The World Courier Customer Portal is an online application where you can manually create and track your own shipments 24/7. It is available in 9 languages and can be customized to support your own preferences of update alerts, language, units of measurement and shipment notifications.

The portal is a web based application that is compatible with any device, so that you can stay updated from your desktop, laptop, mobile or tablet. You can create and track a shipment wherever you are, all you need is an internet connection. It also gives easy access to your order history and documents, and reports can be downloaded at the click of a button.

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