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A sponsor relied on their existing courier partner to handle temperature-controlled shipments to a number of countries in Southeast Asia
The sponsor shipments reached a temperature deviation rate of 50% and the existing courier was unable to advise on the cause of the excursion.
A new specialty courier was sought, the sponsor contacted World Courier to ask for our assistance to analyze the data and temporarily take over the handling of shipments.
We worked with the sponsor to analyze the temperature data collected and the type of temperature controlled packing used, determining the package originally selected was not suitable for the hot and humid climate in Southeast Asia.
We recommended an alternative packaging solution and also specific shipment handling procedures, including localizing the language on the handling labels pasted on the box.
World Courier handled and delivered over 50 shipments using the new packaging and protocols with no temperature deviations recorded.
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