Moving medicine forward
Navigating customs regulations
Our global reach
Providing visibility and insight
We’ve built powerful inventory management, ordering and tracking tools that deliver actionable performance data. Our Customer Resource Center (CRC) provides real-time tracking information for shipments across all our service offerings. Customers with an account can initiate new shipments quickly and easily.
Bio-STAR℠ is a smart clinical trial management program that facilitates the communication of study protocols while streamlining permits and optimizing shipping routes and packaging.
CTM-STAR™ is our depot inventory management system, which gives clients 24/7/365 visibility into stock location and temperature. That level of visibility not only gives you peace of mind, it also facilitates clinical trial processes with multiple dependencies.
A sponsor relied on their existing courier partner to handle temperature-controlled shipments to a number of countries in Southeast Asia
The sponsor shipments reached a temperature deviation rate of 50% and the existing courier was unable to advise on the cause of the excursion.
A new specialty courier was sought, the sponsor contacted World Courier to ask for our assistance to analyze the data and temporarily take over the handling of shipments.
We worked with the sponsor to analyze the temperature data collected and the type of temperature controlled packing used, determining the package originally selected was not suitable for the hot and humid climate in Southeast Asia.
We recommended an alternative packaging solution and also specific shipment handling procedures, including localizing the language on the handling labels pasted on the box.
World Courier handled and delivered over 50 shipments using the new packaging and protocols with no temperature deviations recorded.
Personalizing the supply chain
Meeting patients where they are
Cell and gene therapy trials
Anticipating the next frontier
Navigate logistics complexities with a certified Customer Success Project Manager