Arnold Bernard is a Senior Leader within World Courier’s Customer Service Organization. With over 23 years experience in various management roles, Arnold has lead with a customer focused approach that has benefited many facets of the organization from Customer Service to Vendor Management, Compliance, and IT development. Under his leadership, Arnold’s Specialty Group brings industry leading innovation to such areas as active and passive pharmaceutical logistics and clinical trials execution. Most recently, Arnold has lead World Couriers efforts to develop logistics planning for what World Courier has branded as Personalized Solutions to include Direct to Patient and Cell and Gene Therapy service offerings. These have been identified as key growth areas in drug delivery that require a highly detailed level of planning and execution. Arnold has always lead a client centric approach that identifies challenges in what can be complex business models, while providing solutions that directly benefit the patient.