World Courier Customer Portal enhancements

We are excited to announce the next release of Customer Portal enhancements for this year, launching October 11, 2024. This release will introduce upgraded pick-up and delivery date options for your shipments, offering flexibility by allowing you to choose a pick-up or delivery window rather than being limited to a single fixed date and time. While we hope this enhanced functionality better meets customer needs, we understand it may not suit everyone. Therefore, we maintained the specific pick-up and delivery time option too.

Additionally, you will have the option to specify separate default company(ies)/account(s)/project(s) for use during the order entry process, and when using the reporting and tracking functions. Such customization allows you to differentiate default views across various pages.

Order entry process

• Added option to select pick-up and delivery window with defined earliest and latest dates and times.
• Added ability to enter a specific pick-up or delivery time as needed. Ability to enter package and item dimensions (length, width, height, weight) with one decimal place using either a full stop/period [.] or comma [,].

Self-service enhancements

• Enhanced the order history report by adding new columns and renaming existing ones to reflect accurate information. The updated columns are as follows:
  — Pick-up date column renamed to 'Earliest pick-up date' 
  — Optional new column ‘Latest pick-up'. 
  — Optional new column ‘Earliest delivery’. 
  — Optional new column ‘Latest delivery’.
• ‘State/Province’ now appears as a dropdown list when adding or editing contact entries in address book for selected countries: Argentina, Brazil, Canada, The U.S., and South Africa.
• ‘Default Account/Project’ field split
  — Previously, a single 'Default Account/Project' field allowed customers to select their primary project for all activities including order placement, shipment tracking, and viewing shipment reports.
  — The 'Default Account/Project' field has been split into two separate fields:
  ‘Reporting Defaults’: For tracking shipments and generating shipment reports.
  ‘Order Entry Defaults’: For accessing order history and placing orders.
  — This change primarily benefits customers managing multiple projects under a single account or portal users having access to different accounts for order placements by addressing the common scenario of using different projects for order placement and shipment tracking/reporting, thereby improving overall user experience.
• Conveniently select all, deselect all, and reset accounts/projects chosen for viewing on track shipments, order history and shipment report pages, enhancing usability for users utilizing multiple accounts.
• The previous limit of displaying 300 contact entries in the Address Book has been removed, now allowing all address book entries to be shown.

To discover more about the enhancements and their impact on the appearance and functionalities of the Customer Portal, download our current user guide along with a summary of changes that elaborates on the mentioned enhancements. Alternatively, these materials can be found by visiting our Knowledge Base page in the Document Center on the Customer Portal.

If you have any questions, don't hesitate to contact your local representative. For technical issues, please contact the Customer Portal support team via CPSupport@WorldCourier.com.