World Courier portal enhancements
July 2024
New for July 2024: Enhanced order process and greater self-service capabilties
We are excited to announce the latest enhancements to our Customer Portal, featuring new updates and significant upgrades launching July 12, 2024. Your feedback has been central to our development process, ensuring that we deliver features that bring the most value to you.
This release includes major improvements to the order entry process, enhancing self-service functionalities and reducing reliance on our customer service team. Notably, you can now specify dry ice shipment information directly on the Customer Portal order creation shipment page. Additionally, we have enhanced the self-service aspect of the portal by introducing an order cancellation request feature.
Customer Portal enhancement highlights:
Order entry process
- Document upload experience: Users can now upload multiple documents simultaneously, saving time during order creation.
- Field relocation: The 'Discuss third party billing' field has been moved to the Account Information section on both Review and View Order pages for a unified look and feel.
- Temperature specification: You can now indicate whether you will use your own dry ice supply or World Courier’s. Additionally, you can specify the quantity of dry ice needed when completing your order.
- Deep frozen dry ice: -70°C (+/-10°C)
- Frozen dry ice: -80°C to -20°C
- Field update: The 'weight' field name has been updated to 'total weight' in the shipment step for more accurate descriptions.
Self-service enhancements
- Historical shipments data access: Access historical shipment data from the last 180 days via the Customer Portal or integrated services, including data from both active and inactive accounts/projects.
- Enhanced communication: The customer support team will be notified when additional documents are uploaded after order submission.
- Order search improvements: You can now search orders in Document Center by job number (nine digits followed by ‘CL’) or house waybill (HWB) number.
- Order cancellation requests: Added ability to request order cancellations directly through the Customer Portal.
- Operational alerts: An operational alerts section has been added to the Customer Portal landing page, providing updates on global events impacting operations and shipment schedules.
- Dropdown name update: The ‘Order History’ dropdown name has been changed from 'Accounts' to 'Projects' for greater accuracy.
To learn more about the enhancements and their impact on usability and functionality of the Customer Portal, download our current User Guide along with a Summary of Changes that elaborates on these enhancements. Alternatively, you can visit our Knowledge Base page in the Document Center on the Customer Portal.
If you have any questions, please contact your local representative. For technical issues, please contact the customer portal support team at CPSupport@WorldCourier.com.