Brian has been with World Courier for more than 13 years. During this time he has spearheaded a transformation of the handling of emergency parts by World Courier in Canada and throughout the world. As Canada's Operations Manager (since 2008) he has developed both operational and customer service protocols which harness the World Courier ‘no holds barred approach’ to foster customer communication and satisfaction.
Leveraging World Courier's global network in order to transport shipments for all industries including but not limited to aerospace, oil & gas and automotive has given Brian an understanding of the sensitive nature of these shipments. Specializing in customer interactions, Brian has created multiple communication protocols for the emergency parts logistics industry which have transformed into industry standards.