Quality beyond compliance
We hold ourselves to a higher standard because our customers deserve nothing less. All parts of our business comply fully with GxP standards, from transport and storage processes to our depots themselves.
Certified GDP compliance
World Courier is the first logistics company to attain global GDP certification against three major GDP standards – European Union (EU GDP Guidelines), United States Pharmacopeia (USP 1079) and World Health Organization (WHO GDP) – and the only provider to hold a GDP certification with such wide and global scope. We received the certification in December 2017 following a six–month long evaluation process by DQS, a leading certification body for management systems worldwide. The GDP certification was achieved across the 140+ global office network, and underscores World Courier’s commitment to and compliance with quality management standards and international requirements throughout the supply chain.
Delivering consistency
Our GxP policy is founded on the established precepts of Good Distribution Practice (GDP), Good Storage Practice (GSP), Good Manufacturing Practice (GMP) and Good Clinical Practice (GCP). Our commitment to GxP compliance is just one way we minimize risk, increase efficiency, and optimize the supply chain for our customers. Our global quality assurance team ensures system-wide regulatory compliance on the local, regional and corporate level.
QMS
Quality Management System
Our quality system goes beyond a typical QMS by including all the elements suggested by ICH Q10—a modern, holistic approach to quality management that prioritizes innovation and continual improvement to minimize risk and facilitate sustainable process controls. Embedded in a framework of global SOPs, our QMS includes a Corrective and Preventive Actions (CAPA) program, as well as robust change control and risk management processes and a corporate Continuous Improvement Program (CIP). In short, we continually raise our standards to deliver unsurpassed peace of mind to our clients.
Global Training System
No matter where they are situated within our global network, every World Courier associate receives extensive and consistent training on international GxP and quality management standards. No matter which of our 140+ global offices or 14 storage depots handles your product, we provide the same compliance expertise and support.
Temperature Control Solutions
Our temperature control solutions are verified in their own climate chamber by the experts in our Climate Optimization and Research Engineering (CORE) Labs. Coupled with our calibrated monitoring systems, we can deliver proof of product temperature stability throughout the chain of custody, everywhere in our global network.
"Compliance can be obtained by strict adherence to SOPs, but Quality can only be obtained by engaging all major stakeholders both inside and outside the supply chain on a shipment-by-shipment basis. That role falls on the logistics provider."
Dr. Ruediger Lomb, Vice President, Enterprise Quality, International Operations
Protecting your investment and our environment
In addition to meeting the suggestions of ICH Q10, we are also in full compliance with the International Organization for Standardization (ISO) 9001:2015 for quality management, and ISO 14001:2015 for environmental management.