Our Tracking Technology

Track your shipment

Increasing visibility and peace of mind

Visibility. Insight. Communication. They drive our operational efficiency and help you sleep at night. Our robust inventory management and tracking platforms enable highly customizable solutions for both commercial and clinical trial logistics. 

Customer Resource Center

Initiate and track shipments

Our Customer Resource Center (CRC) provides real-time tracking information for shipments across all our service offerings. Customers with an account can initiate new shipments quickly and easily. Both shippers and receivers can track a shipment’s progress by protocol number, account number, house airway bill number, origin, destination or pick-up date.


Depot inventory management

CTM-STAR, our proprietary inventory management and stock control tool, ensures that all materials arriving or exiting any of our 14 global depot locations are fully traceable. With 24/7/365 remote access available anywhere in the world, you will have real-time visibility into stocks per protocol, stocks per depot and distribution shipments to sites. CTM-STAR is CFR 21 part 11 compliant, as part of our strict adherence to quality management standards. 
A man pushes a box on a cart down a wide aisle of storage lockers in a pharmaceutical storage depot.

Investing in our future

We are investing in a multi-platform data integration initiative that will enhance the customer experience across our service offerings. You can expect even deeper data insights, more advanced reporting, and enhanced customer portals for initiating and tracking shipments. The project also integrates several internal systems, allowing our associates to be more connected, flexible and efficient than ever before.