Two paths, one purpose: Inside the minds behind World Courier’s Customer Success Project Management service
How two World Courier Customer Success Project Directors (CSPDs) bring calm precision to the complex world of cell and gene therapy logistics.
They started on the same day back in 2019 — two men in different parts of the United States who would go on to share the same mission: guiding the world’s most sensitive shipments, ensuring that life-changing therapies reach the patients who need them most.
CSPDs Nick Dykowski in Wisconsin and George Wainwright in Philadelphia coordinate every aspect of World Courier’s cell and gene therapy logistics.
At first, they were strangers connected only by a start date. But over the years, their paths have mirrored each other — both leading high-stakes projects, both learning that logistics in this world is as much about humanity as it is about precision.
Together, their experiences show how World Courier’s Customer Success Project Management (CSPM) service becomes an extension of every client team — bringing empathy, structure, and calm to even the most complex therapy launches.
For Nick, every new project begins with listening — to clients, to internal teams, to anyone who might spot a risk before it becomes a problem.
“My job starts with absorbing everything,” he says. “What the client needs, what our sales and operations teams can deliver, where the roadblocks might be. Cell and gene therapies are so complex that every detail matters — and it’s my job to make sure nothing slips through the cracks.”
He’s seen launches that took a year to prepare, with dry runs, contingency plans, and even backup vehicles shadowing the main route in case one broke down. “It might sound excessive,” Nick admits, “but when a therapy’s success — and a patient’s life — depends on a shipment arriving on time, you build a plan B, a plan C, and sometimes a plan D.”
His approach is hands-on. He spends time on site, observing how clients work, understanding the nuances of their systems. “Going beyond logistics means embedding yourself in their world,” he says. “You realize that the smallest oversight can have huge implications. Not for us, but for the patient waiting at the end of that chain.”
When projects succeed, Nick’s satisfaction isn’t about ticking boxes. It’s when he sees the ripple effect of his work — a therapy announced on TV, a patient story shared online.
"You see patient stories, like that of Carol Jarvis, and think about the role we played. And when that box arrived — just a box, with the World Courier logo on it — it represented so much more. That’s the human moment for me,” he says. “We don’t develop the therapies, but we make sure they get where they need to be — safely, on time, at the right temperature. That’s our part of the story.”
Despite the pressure, Nick stays grounded. I try to find balance — take a walk, reset. Sometimes I just call a colleague to talk things through. You have to step back and breathe.”
He describes himself as the quarterback — coordinating everyone around him, directing the play but never taking the credit.
“It’s not just me. I’m the point person, sure, but it’s the whole team that makes it happen. If a client says, ‘we couldn’t have done this without you,’ I always think — no, we couldn’t have done it without each other.”
A few states away, George’s world looks remarkably similar — though he frames it through the lens of strategy execution.
“Project management is essential in emerging fields like cell and gene therapy,” he explains. “The market continues to expand. Things change fast and you need someone who can plan, launch and adapt — often at the same time.”
Where Nick thrives on the micro-detail, George works at scale — blueprinting solutions, partnering with Cencora, World Courier’s parent company, across multiple divisions, and ensuring that all stakeholder objectives are being met.
Where Nick thrives on the micro-detail, George works at scale — blueprinting solutions, collaborating with other parts of Cencora and ensuring that all stakeholder objectives are being met.
“When you’re collaborating across distribution, patient services, and logistics, it’s all about coordination,” he says. “You’re not shipping a product. You’re connecting hundreds of moving parts.”
For one complex therapy launch, George and his team ran what he calls a simulation run — a complete, start-to-finish practice that mirrored the patient journey. “We took the customer through every stage,” he says. “From order placement to delivery at the site of care. They saw how every team worked together, and when the real shipments began, there were no surprises. It’s the definition of peace of mind.”
But even with diligent planning, there are challenges. He recalls a tense moment when a shipment went missing at a major airport. “The product was extremely valuable, and the client was understandably panicked,” he says. “We pulled everyone in — operations, tech support, drivers on the ground — and found it. Within hours. That’s when you see the value of communication and trust.”
Moments like that stay with him. “Customers tell us they appreciate how flexible we are, and that when a patient needs a treatment urgently, we find a way,” he says. “Sometimes that means bending timelines, coordinating across continents, or working through the night. But it’s worth it.”
For George, the motivation runs deeper than process. “Every therapy has a patient behind it,” he says. “That’s how we’re trained: to think about the person waiting at the end. You never forget that.”
He’s proud of his, career in pharma and project management before joining World Courier. But what matters most, he says, is empathy. “You can have all the systems and dashboards you like, but in this role, it comes down to people. Stakeholders, patients, colleagues — managing relationships is what makes the science work.”
Both men agree that what makes the CSPM service unique is how personal it is.
“It’s partnership, not process,” says Nick.
George nods to the same theme: “You can’t just have a vendor relationship. The stakes are shared — our success is their success.”
Six years on from that shared first day, both still talk about their jobs with the energy of new recruits. For them, it’s not about titles or acronyms, but about purpose — and the quiet satisfaction of knowing that somewhere, a life might be better because a plan came together.
At World Courier, people like Nick and George make the extraordinary look routine. Not by chance, but by care, collaboration, and commitment.
Because when every shipment counts, it’s not simply logistics. It’s life in motion.
CSPDs Nick Dykowski in Wisconsin and George Wainwright in Philadelphia coordinate every aspect of World Courier’s cell and gene therapy logistics.
At first, they were strangers connected only by a start date. But over the years, their paths have mirrored each other — both leading high-stakes projects, both learning that logistics in this world is as much about humanity as it is about precision.
Together, their experiences show how World Courier’s Customer Success Project Management (CSPM) service becomes an extension of every client team — bringing empathy, structure, and calm to even the most complex therapy launches.
Nick: “We’re not just moving boxes.”
For Nick, every new project begins with listening — to clients, to internal teams, to anyone who might spot a risk before it becomes a problem.
“My job starts with absorbing everything,” he says. “What the client needs, what our sales and operations teams can deliver, where the roadblocks might be. Cell and gene therapies are so complex that every detail matters — and it’s my job to make sure nothing slips through the cracks.”
He’s seen launches that took a year to prepare, with dry runs, contingency plans, and even backup vehicles shadowing the main route in case one broke down. “It might sound excessive,” Nick admits, “but when a therapy’s success — and a patient’s life — depends on a shipment arriving on time, you build a plan B, a plan C, and sometimes a plan D.”
His approach is hands-on. He spends time on site, observing how clients work, understanding the nuances of their systems. “Going beyond logistics means embedding yourself in their world,” he says. “You realize that the smallest oversight can have huge implications. Not for us, but for the patient waiting at the end of that chain.”
When projects succeed, Nick’s satisfaction isn’t about ticking boxes. It’s when he sees the ripple effect of his work — a therapy announced on TV, a patient story shared online.
"You see patient stories, like that of Carol Jarvis, and think about the role we played. And when that box arrived — just a box, with the World Courier logo on it — it represented so much more. That’s the human moment for me,” he says. “We don’t develop the therapies, but we make sure they get where they need to be — safely, on time, at the right temperature. That’s our part of the story.”
Despite the pressure, Nick stays grounded. I try to find balance — take a walk, reset. Sometimes I just call a colleague to talk things through. You have to step back and breathe.”
He describes himself as the quarterback — coordinating everyone around him, directing the play but never taking the credit.
“It’s not just me. I’m the point person, sure, but it’s the whole team that makes it happen. If a client says, ‘we couldn’t have done this without you,’ I always think — no, we couldn’t have done it without each other.”
George: “It’s about people, not parcels”
A few states away, George’s world looks remarkably similar — though he frames it through the lens of strategy execution.
“Project management is essential in emerging fields like cell and gene therapy,” he explains. “The market continues to expand. Things change fast and you need someone who can plan, launch and adapt — often at the same time.”
Where Nick thrives on the micro-detail, George works at scale — blueprinting solutions, partnering with Cencora, World Courier’s parent company, across multiple divisions, and ensuring that all stakeholder objectives are being met.
Where Nick thrives on the micro-detail, George works at scale — blueprinting solutions, collaborating with other parts of Cencora and ensuring that all stakeholder objectives are being met.
“When you’re collaborating across distribution, patient services, and logistics, it’s all about coordination,” he says. “You’re not shipping a product. You’re connecting hundreds of moving parts.”
For one complex therapy launch, George and his team ran what he calls a simulation run — a complete, start-to-finish practice that mirrored the patient journey. “We took the customer through every stage,” he says. “From order placement to delivery at the site of care. They saw how every team worked together, and when the real shipments began, there were no surprises. It’s the definition of peace of mind.”
But even with diligent planning, there are challenges. He recalls a tense moment when a shipment went missing at a major airport. “The product was extremely valuable, and the client was understandably panicked,” he says. “We pulled everyone in — operations, tech support, drivers on the ground — and found it. Within hours. That’s when you see the value of communication and trust.”
Moments like that stay with him. “Customers tell us they appreciate how flexible we are, and that when a patient needs a treatment urgently, we find a way,” he says. “Sometimes that means bending timelines, coordinating across continents, or working through the night. But it’s worth it.”
For George, the motivation runs deeper than process. “Every therapy has a patient behind it,” he says. “That’s how we’re trained: to think about the person waiting at the end. You never forget that.”
He’s proud of his, career in pharma and project management before joining World Courier. But what matters most, he says, is empathy. “You can have all the systems and dashboards you like, but in this role, it comes down to people. Stakeholders, patients, colleagues — managing relationships is what makes the science work.”
Shared purpose
Both men agree that what makes the CSPM service unique is how personal it is.
“It’s partnership, not process,” says Nick.
George nods to the same theme: “You can’t just have a vendor relationship. The stakes are shared — our success is their success.”
Six years on from that shared first day, both still talk about their jobs with the energy of new recruits. For them, it’s not about titles or acronyms, but about purpose — and the quiet satisfaction of knowing that somewhere, a life might be better because a plan came together.
At World Courier, people like Nick and George make the extraordinary look routine. Not by chance, but by care, collaboration, and commitment.
Because when every shipment counts, it’s not simply logistics. It’s life in motion.