Quality

Taking compliance further

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Quality beyond compliance

We hold ourselves to a higher standard because our customers deserve nothing less. All parts of our business comply fully with GxP standards, from transport and storage processes to our depots themselves.

Certified GDP compliance

World Courier is the first logistics company to attain global GDP certification against three major GDP standards – European Union (EU GDP Guidelines), United States Pharmacopeia (USP 1079) and World Health Organization (WHO GDP) – and the only provider to hold a GDP certification with such wide and global scope.  We received the certification in December 2017 following a six–month long evaluation process by DQS, a leading certification body for management systems worldwide. The GDP certification was achieved across the 140+ global office network, and underscores World Courier’s commitment to and compliance with quality management standards and international requirements throughout the supply chain.

Delivering consistency

Our GxP policy is founded on the established precepts of Good Distribution Practice (GDP), Good Storage Practice (GSP), Good Manufacturing Practice (GMP) and Good Clinical Practice (GCP). Our commitment to GxP is just one way we minimize risk, increase efficiency, and optimize the supply chain for our customers. Our global quality assurance team ensures system-wide regulatory compliance on the local, regional and corporate level.
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White Paper: The Cost of Quality in the Specialty Pharmaceutical Supply Chain

What is the cost of quality?

As R&D focus shifts towards high-precision, low-volume therapies comprising of expensive and sensitive shipments, what are the repercussions of a temperature excursion or delayed delivery?  

Download our white paper to discover how you can improve your supply chain and deliver value to all stakeholders by investing in trusted solutions.

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QMS

Quality Management System

Our quality system goes beyond a typical QMS by including all the elements suggested by ICH Q10—a modern, holistic approach to quality management that prioritizes innovation and continual improvement to minimize risk and facilitate sustainable process controls. Embedded in a framework of global SOPs, our QMS includes a Corrective and Preventive Actions (CAPA) program, as well as robust change control and risk management processes and a corporate Continuous Improvement Program (CIP). In short, we continually raise our standards to deliver unsurpassed peace of mind to our clients.

Compliance can be obtained by strict adherence to SOPs, but Quality can only be obtained by engaging all major stakeholders both inside and outside the supply chain on a shipment-by-shipment basis. That role falls on the logistics provider.

Dr. Ruediger Lomb, Vice President, Global Quality and Technical Compliance, World Courier

Protecting your investment and our environment

In addition to meeting the suggestions of ICH Q10, we are also in full compliance with the International Organization for Standardization (ISO) 9001:2015 for quality management, and ISO 14001:2015 for environmental management.  
A woman in a heavy coat writes notes while checking a digital monitor in a storage depot.

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