Privacy Statement

World Courier (World Courier Management, Inc. and all owned companies operating under the World Courier name) is in the business of transporting time-sensitive materials around the world. A portion of our business involves supporting our pharmaceutical customers’ clinical trials by storing and distributing their investigational drugs and clinical trial materials.

World Courier is dedicated to protecting our customers’ and users’ privacy by safeguarding proprietary, personal and corporate information that has been entrusted to us. This statement defines our practices regarding the use of information that is collected in various application-related databases while conducting this business.

The scope of this policy is limited to data collected and retained via various proprietary and non-proprietary systems for the purpose of soliciting, handling and/or reporting on the business that World Courier routinely conducts.

 

What information we collect

Customers provide us with information about themselves as well as information about others involved in the service provided by World Courier. This is referred to as third-party data and it is required in order to fulfill our service obligations. This policy applies equally to customer-provided information as well as to third-party data.

Examples of information routinely collected by World Courier can include, but is not limited to: names, job titles, company names, addresses, telephone numbers and email addresses, billing information, as well as specifications about the items that we store and transport.

We do not use internet cookies.


What we do with the information we collect

Information collected, saved, or in any way utilized by World Courier is for the purpose of soliciting, conducting, or reporting on our business activities and is used strictly for that purpose and for that purpose alone.

We may send email communications about World Courier services and news to customers and others. Each email we send for marketing purposes enables recipients to opt out of receiving further marketing emails from World Courier. There are certain emails that we may continue to send to customers, such as user-requested shipment emails.

We do not share any customer information with outside parties except to the extent necessary to properly fulfill our business obligations and for which we are responsible.

Information may be provided to third parties as required by law including such circumstances as the provision of a statute, a court order such as a search warrant or subpoena, or a warning by a law enforcement agency that delivery of a court order is imminent. In these circumstances, World Courier will:

· take any reasonable steps available to communicate to customers that their data is being transferred, unless we are precluded from doing so by law; and

· only transfer data while the provision is current, and will then stop transferring the data.


Information protection

World Courier has in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect and/or modify, to prevent unauthorized access, to maintain data accuracy and to ensure the correct use of information.

World Courier is not responsible for maintaining the confidentiality of information that is printed or placed in plain view on the exterior of a package.


Updating our privacy policy

Any changes to World Courier’s privacy policy and information handling practices will be reflected in this policy without notice by updating this posting. We may add, modify, or remove portions of this policy when it is required or appropriate to do so. You agree to review the World Courier Privacy Statement regularly. By accessing our company website, you agree to these changes. You may determine when this policy was last updated by referring to the modification date found at the bottom of the Privacy webpage.

Please also refer to the Terms of Use for worldcourier.com and World Courier’s Conditions of Carriage.

 

Contact details

If you have any questions about the World Courier Customer Privacy Policy or any concerns about your privacy, please contact your local World Courier office.

 

 


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